Return Policy
Return Policy
Introduction:
At Halloween™, we are dedicated to ensuring our customers' satisfaction. Understanding that sometimes products may not meet expectations or unforeseen issues might arise, we have formulated a clear and fair return policy for our valued customers.
1. Return Period:
Customers can return products within 30 days of the delivery date. Items returned after 30 days may not be eligible for a refund or may be subject to a restocking fee.
2. Condition of Returned Items:
Products should be returned in their original condition, unused, and with all original packaging, manuals, and accessories. Any item returned in a damaged or unsuitable condition may result in a partial refund or no refund at all.
3. 90-Day Product Guarantee:
If a product malfunctions or breaks down due to a manufacturing defect within 90 days of purchase, we guarantee a full replacement at no additional cost to you. It's essential to notify us within this timeframe to qualify for this guarantee.
4. Return Procedure:
To initiate a return, please contact our customer support team with your order number and reason for return. Once approved, you will receive instructions and a return authorization number. Any returns without a proper return authorization number may be declined.
5. Refunds:
Upon receipt and inspection of the returned product, refunds will be processed within 10 business days. Refunds will be issued to the original payment method used during purchase.
6. Exemptions:
Certain products, due to their nature, may not be returnable. These items will be clearly marked on the product page. Please read descriptions carefully before purchasing.
7. Shipping Costs:
Unless the return is due to an error on our part or a defective product, customers are responsible for return shipping costs. It's advised to use a trackable shipping service or purchase shipping insurance, as we can't guarantee that we will receive your returned item.
8. Exchanges:
If you need to exchange a product due to size, color, or any other reason, please contact our customer service team. The same return conditions apply for exchanges.
9. Damaged or Defective Items:
If you receive a damaged or defective item, please report it within 48 hours of receiving the product. We will arrange for a replacement or refund after verifying the claim.
Feedback:
We value your feedback and are always looking to improve our services. If you have any suggestions or comments regarding our return policy, please don't hesitate to reach out.
For any further inquiries regarding returns, please contact our customer support team. We're here to help and ensure your Halloween™ experience is nothing short of excellent.